🔁 Return & Refund Policy

Returns

Because all items are made to order, we do not accept returns or change-of-mind requests.

Each product is printed specifically for you once your order is placed.

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Damaged, Defective, or Incorrect Items

If your item arrives:

• damaged

• defective

• incorrect

please contact us within 7 days of delivery.

Email: infinitecaseco.shop@gmail.com

Include:

• your order number

• clear photos of the item

• photos of the packaging

If approved, we will send a replacement at no cost to you.

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Non-Returnable Items

We do not accept returns or refunds for:

• change of mind

• ordering the wrong model

• incorrect address provided at checkout

• delays caused by shipping carriers

• sale items or gift cards

Please double-check your phone model and shipping details before placing your order.

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Exchanges

Because items are made to order, we do not offer exchanges.

If you ordered the wrong item, a new order will need to be placed.

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European Union 14-Day Cooling Off Period

Customers in the European Union have the right to cancel or return their order within 14 days of delivery.

However, this right does not apply to custom or made-to-order products, including our printed phone cases.

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Refunds

Refunds are not provided unless:

✔ the item arrives damaged

✔ the item is defective

✔ the wrong item was sent

Approved refunds or replacements are processed after review.

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Order Issues & Support

If you have any questions about your order, please contact us:

📧 infinitecaseco.shop@gmail.com

We aim to respond within 24–48 hours.

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✨ Thank you for supporting InfiniteCaseCoShop — every order is created just for you.